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MERCHANDISINGMULTICHANNELEDUCATION

Cold email campaign for merchandising & textiles — 70% response rate

7 steps over 30 days. 5 emails, 1 phone call, 1 LinkedIn message. 285 prospects contacted.

Charles Perret, founder of devlo

Charles Perret

Founder of devlo.ch · March 2026

285
Prospects contacted
N/A
Open rate
70%
Response rate
23
Interested prospects

The 7 keys in the sequence

5 emails, 1 phone call, 1 LinkedIn message — over 30 days.

EmailDay 1Email #1
Subject: To {{salutation}} {{lastName}} – our call
Hello {{salutation}} {{lastName}}, {{icebreaker}} Promoting {{companyname}} and highlighting affiliation with your institution are undoubtedly topical issues. Our partners, such as [ClientCustomer], as well as secondary schools and international schools, have turned to us for this very purpose. They benefit from our merchandising services for textiles and items personalised to match their brand image. Their students can purchase various items such as sweatshirts, T-shirts, notepads and sports equipment for basketball, football, etc. There’s no need to worry about tedious, time-consuming tasks such as collecting sizes, handling payments or arranging deliveries. Our partners particularly appreciate our platform, which allows their customers to pre-order and have items delivered directly to their home or school. What’s more, everything is produced with respect for people and the planet: 100% organic cotton, recycled materials and certifications such as Oeko-Tex or PETA-Approved Vegan. Would you like to discuss this further for 15 minutes during an initial phone call {% assign today = "now" | date: "%A" %}{% case today %}{% when "Monday" %}tomorrow or Wednesday{% when "Tuesday" %}tomorrow or Thursday{% when "Wednesday" %}tomorrow or Friday{% when "Thursday" %}tomorrow or Monday{% when "Friday" %}Monday or Tuesday morning{% endcase %}? Thank you in advance for your reply. Kind regards, Janice PS: Here are a few examples, and below is an illustration of a branded sweatshirt with the [ClientCustomer] logo [ClientCustomer] {{signature}}
Email7 days laterEmail #2
Hello {{salutation}} {{lastName}}, I hope you are well. As {{companyname}}’s brand image is important, I would like to make you an offer: the bespoke graphic design of your products would be provided entirely free of charge. Just like our other partners, you and your colleagues will be supported and advised by one of our experts. We do everything we can to make things easier for you. You will undoubtedly be surprised to discover the high quality of our products, their low environmental impact and the latest technologies available: screen printing, embroidery, specialised products (vegan), etc. Although many organisations in the education sector use our services, other organisations such as [ClientCustomer], the International Olympic Committee and the Montreux Jazz Festival have also placed their trust in us for over 20 years. Would you like to discuss this with us? If so, would you like to receive 2 or 3 suggestions for a 45-minute video call, [Client_FirstName] (you can also choose a date directly from their calendar)? Thank you in advance for your reply, Kind regards, {{salesRep}} PS: Here’s a little virtual coffee to help you get on with your day 🙂 {{signature}}
Email6 days laterEmail #3
Email 3 – Contacting another colleague at ElonMusk / follow-up Date sent: 6 days after the last message Subject: same as the previous one Date: Hello {{salutation}} {{lastName}}, I hope you are well. Should I write to your colleague {{colleaguename}}? Or are you already working with another supplier for your merchandising? The start of the school year is a busy time and this isn’t the best moment any other reason, perhaps? Please note that the proposal in my last message still stands. Thank you in advance for your reply, Kind regards, {{salesRep}} PS: My to-do list below reminded me of 😉 I hope this will do !
Call2 days laterPhone call
Cold call Timing: 2 days after the last message Call script: If the prospect answers: Hello {{salutation}} {{lastName}}, my name is {{salesRep}} and I work at [ClientCompanyName]. I contacted you by email regarding our merchandising services for your students, specifically to enhance your school’s image. Would you have two minutes to spare? If so: Several educational institutions, such as [ClientCustomer], as well as state schools, work with us to offer their students clothing and items personalised with their logo. We do everything to make life easier for them; they don’t have to do a thing, from graphic design to ordering and payment, right through to delivery. What’s more, everything is produced with respect for people and the planet: 100% organic cotton using recycled and certified materials. Is this something you already do? [...] Right, and would you be interested in discussing this with [Client_FirstName] via video call so that he can tell you more and show you one or two case studies from our partners? —---—---—---—---—---—---—---—---—---—---—---—---—- -------__PROTECTED_19____PROTECTED_20____PROTECTED_21____PROTECTED_22____PROTECTED_23____PROTECTED_24____PROTECTED_25____PROTECTED_26____PROTECTED_27____PROTECTED_28____PROTECTED_29__ ------------------------- If they are interested, ask these questions to assess the prospect: __________________________________________________________________________________. __________________________________________________________________________________. __________________________________________________________________________________. [...] (full content available on request)
Email1 day laterEmail #5
Hello {{salutation}} {{lastName}}, You may have missed a call from me yesterday. My mobile number is [PhoneNumber]. Would it be possible to call you back {% assign today = "now" | date: "%A" %}{% case today %}{% when "Monday" %}tomorrow or Wednesday{% when "Tuesday" %}tomorrow or Thursday{% when "Wednesday" %}tomorrow or Friday{% when "Thursday" %}tomorrow or Monday{% when "Friday" %}on Monday or Tuesday morning{% when "Saturday" %}next week{% when "Sunday" %}next week{% endcase %}? Thank you in advance for your reply, Kind regards, {{salesRep}} {{signature}}
Email4 days laterEmail #6
Hello {{salutation}} {{lastName}}, Could you let me know if I should be contacting your colleague {{colleaguename}}? If another time would be more convenient, or if you are not interested in the benefits that your institution and your students could gain from personalised clothing and other items, please do not hesitate to let me know. I wish you all the best for the future. Kind regards, {{salesRep}} {{signature}}
LinkedIn0 days laterLinkedIn login
LinkedIn connection request Sent: 0 days after the last message Sent from our client’s LinkedIn account (the CEO) Hello {{salutation}} {{lastName}}, I am [Client_FirstName] from [ClientCompanyName]. My colleague {{salesRep}} has been in touch with you to discuss the marketing of your textile and personalised items under the {{companyName}} brand. I look forward to speaking with you. I hope to hear from you soon

Why this sequence works

285 prospects and a 70% response rate — this merchandising campaign targeting universities and private schools is proving successful thanks to its visually appealing pitch. The concrete examples of customised sweatshirts, T-shirts and sports equipment immediately resonate with educational decision-makers.

Touch #2 combines several psychological incentives: the offer of free graphic design, references to the International Olympic Committee and the Montreux Jazz Festival, and the highlighting of environmental certifications. This combination addresses the three key concerns of school decision-makers: cost, prestige and environmental responsibility.

The use of 100% organic cotton, recycled materials and Oeko-Tex or PETA-Approved Vegan certifications sets this offering apart in a market where educational institutions are increasingly mindful of their environmental impact.

What you can learn from this campaign

  • Offer graphic design free of charge. This offer removes the initial financial barrier and demonstrates confidence.
  • List the IOC and the Montreux Jazz Festival. A prestigious client base gives educational institutions peace of mind.
  • Highlight environmental certifications. Oeko-Tex and PETA-Approved Vegan address schools’ CSR concerns.
  • Offer flexible booking slots. Using time-related terms ("tomorrow" or "Wednesday") makes it easier to book an appointment.

When to use this sequence

Merchandising and customised textile services

Does your company offer clothing, items or equipment customised in a brand’s colours?

Targeting educational institutions

Universities, private schools, colleges, student unions — the education sector is your target market.

White-label e-commerce platform

If your solution includes a bespoke online ordering platform for each client.

Eco-friendly options

Organic cotton, recycled materials and certifications are key differentiators in this market.

Who can use this sequence?

Eco-friendly merchandising companies

If your offering combines personalisation with a commitment to the environment.

SDRs aimed at educational institutions

The templates are designed for school and university decision-makers.

Suppliers of corporate clothing

Adapt this sequence to suit your range of customised corporate clothing.

B2B e-commerce platforms

If your solution includes a customised online shop for each customer.

Frequently Asked Questions

How can you sell merchandise to schools and universities?

The key is to make the decision-making process as straightforward as possible: provide the graphic design, handle the collection of measurements and payments, and deliver directly. School decision-makers don’t want any extra work. References to prestigious institutions (CIO, Montreux Jazz) serve as a guarantee of quality.

Do eco-labels really make a difference?

In the education sector, absolutely. Schools and universities are increasingly concerned about their environmental impact. Mentioning Oeko-Tex and PETA-Approved Vegan in the first email immediately sets the proposal apart from the competition, which does not hold these certifications.

How can the email be customised for each institution?

Look out for the institution’s logo and colours, recent sporting events and active student societies. Showing an example of a sweatshirt featuring the institution’s logo is the most effective way to personalise the design — the prospective customer can immediately visualise the end result.

Want a customised sequence for your industry?

devlo designs and executes bespoke B2B cold email campaigns. ICP, buying signals, multi-channel sequences — we take care of everything.

View all 25 sequences

Last updated: March 2026